Outdoor Research Alpine AscentShell Bivy Outdoor Research

Fast Shipping and Professional Packing

Our long-standing partnership with UPS FedEx DHL and other carriers around the world gives us the ability to provide various shipping options. Our warehouse staff are expertly trained and will wrap your products according to our exact and precise specifications. Before they are shipped your items will be thoroughly examined and secured. We ship to thousands of customers each day in different countries. This shows our commitment to becoming the biggest online retailer in the world. The distribution centers and warehouses distribution are located in Europe and the USA.

Note: Orders with more than one item are assigned a processing period according to the item.

Before shipping the items, our staff will carry out a thorough inspection on the products you ordered. The majority of orders today are shipped in 48 hours. The delivery time will be between 3-7 working days.

Returns

The stock is dynamic and we are unable to fully manage it because multiple parties are involved, including our warehouse and factory. Stock levels can fluctuate at any moment. It's possible that your order could run out of stocks when you have placed the order.

Our policy is for 30 days. If you have passed 30 days by since your purchase however, we're unable to give you a refund or exchange.

The item must not be used and in its original condition. It must also be in the original packaging.