Ortlieb Rack Pack Ortlieb

Quick Shipping and Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other carriers around the world allows us to offer an array of shipping services. Our warehouse personnel will pack all goods to our exacting specifications. The goods you send us are checked thoroughly and properly secured before shipping. We deliver to thousands of customers each day across multiple countries. This is a sign of our determination to become the biggest online retailer on the planet. We have distribution centers as well as warehouses in Europe as well as the USA.

Note: Orders with more than one product are assigned a particular processing time dependent on the particular product.

Prior to shipment, we inspect the ordered items thoroughly. The majority of orders will be shipped within 48 hours. The delivery time is between 3-7 days.

Returns

The inventory is always changing and we are unable to fully manage it due to the fact that multiple parties are involved, including our warehouse and factory. Stocks can be changed at any time. It is possible that you will not receive your order once it has been placed.

Our policy lasts for 30 days. If 30 days have gone without a trace since the purchase however, we're unable to give you a return or exchange.

The item should not be in use and must be in its original condition. You must have the item in the original packaging.