BioLite Prep & Grill Toolkit Biolite

Prompt Shipping and Professional Packing

Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide various shipping options. Our warehouse staff are highly trained to package your goods exactly according to the specifications we provide. The goods you send us are checked thoroughly and properly secured before shipping. Each day, we ship to thousands of customers in multiple countries. This shows our commitment to become the biggest online retailer on the planet. Warehouses and distribution centres can be found in Europe and the USA.

Note: Orders containing more than one product are assigned a specific processing time dependent on the particular product.

Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.

Returns

The stock market is always changing. It's not entirely managed by us, as we have multiple parties such as the factory and the storage. So the actual stock may fluctuate at any moment. Be aware that it is possible that your order will become unavailable even after you've placed your order.

Our policy lasts for 30 days. We are unable to exchange or refund your order when it's been 30 days since you purchased it.

The item you purchase must be in the original packaging and be unused. It should also be in the original package.