Mountain Equipment Firefly Mountain Equipment

Fast Shipping and Professional Packing

Our long-standing relationships with UPS FedEx DHL and other international carriers lets us offer a range of shipping services. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Your items are carefully inspected and secured properly prior to shipping. We ship to thousands of customers each day across different countries. This demonstrates our dedication to become the biggest online retailer in the world. Warehouses and distribution centers can be located throughout Europe as well as in the USA.

Orders that include more than 1 item are assigned processing periods according to each item.

Prior to shipment Our team will conduct a thorough inspection on the products you ordered. The majority of orders are delivered within 48 hours. The estimated delivery time is between 3-7 days.

Returns

Due to the multiple parties involved, including the factory and the warehouse, we are unable to fully manage stock. Stock levels can fluctuate at any given time. Please be aware it's possible your order may run out of stocks once you've placed your order.

Our policy is for 30 days. If it's been longer than 30 days since the date you purchased your item, we unfortunately can't give you a full exchange or refund.

For your item to be considered eligible for return it must be in its original packaging, unopened and in the condition you received it. The item must be in its original packaging.